Refund and Privacy Policy
Refunds
Earthboy has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@earthboy.co. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. Its the customer that paid for the return shipping cost.
You can always contact me for any return question at hello@earthboy.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned as custom products (such as special orders or personalized items or Limited edition) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns of gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Privacy Policy
When you place your order with Earthboy®, you provide your personal information. In connection with your registration and order, you agree that Earthboy® can store and use your information in our business to fulfill the agreement with you. Under the new GDPR Act, you have certain rights regarding the information we have registered about you.
Cookies
This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file that is stored on your computer and which contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to give you a better customer experience and support.