FAQs

Where is my order?
Your order may take longer than other traditional online shops because every product is made to order. This means that there is no stock kept in a warehouse ready to ship, each item is made one-by-one as you place your order.

Here’s a quick way to work out how long it will take for your product to arrive:
Production time + Delivery time

Check out the table below for your local production times and then add on the delivery time for your chosen shipping option. If you have any questions in the meantime, please don’t hesitate to contact Matt at hello@earthboy.co

How long it will take to make each product?
The average production for made-to-order products at Earthboy is 24-48 hours. However, more complex products, such as handmade picture frames can occasionally take up to seven days to make.

You’ll always be kept informed on the production and delivery times of your product, but please keep in mind the time it takes to individually make your order.

Click on your location below to find out how long it takes to make your custom products

  • Fine art prints produced in Australia take 48-72 hours to be made.

    Framed prints also take 48-72 hours to be made.

  • Fine art prints produced in the UK take 24-72 hours to be made.

    Framed prints also take 24-72 hours to be made.

  • Fine art prints produced in the EU take 24-72 hours to be made.

    Framed prints also take 24-72 hours to be made.

  • Fine art prints produced in the USA take 24-72 hours to be made.

    Framed prints also take 96 hours to be made.

Gift cards
Gift cards sold with Earthboy are valid for 2 years from payment and can be purchased at the Earthboy Online Store. When the validity period has passed, it is not possible to pay with the gift card or reactivate the card.

The remaining balance on the gift card is non-refundable. The gift card is a valuable document that must be stored securely and cannot be exchanged for money.

How is my fine art print made?
The artwork gets printed using a Giclee spray ink technique and is then carefully packed and shipped straight to your door. Each fine art print can take between 24 - 48 hours to be made and packed. Once it has been fulfilled your order will then be shipped out.

What happens if a product is damaged in transit?
If a product is damaged during shipping, I ask that you provide a photo of the damaged goods. Once I receive the photo, I’ll gladly send a free replacement.

How long will my order take to arrive?
Your new fine art print will take approximately 3-5 days to arrive at your doorstep. Did you know that every Earthboy product is made on demand to eliminate waste, it’s a more planet-friendly production method. Here’s how it works:

  1. You place an order

  2. Your order is sent to a professional print lab closest to you

  3. Then it’s carefully packed and shipped straight to your door

When you place an order, your chosen artwork is sent to a specialist local print lab nearest you. This local set-up means the carbon footprint is kept as low as possible.

Where are your print partners based?
Our hybrid fulfillment model combines in-house production with outsourced manufacturing. In addition to our print facilities in the UK, US and mainland Europe, we also work with more than 70 manufacturing partners in over 10 countries.

Where can you ship to?
Earthboy has global fulfillment coverage, which means I can send orders anywhere in the world, except a select number of US-to-US products. No matter where you’re located, I’ve got you covered.

What if I need to change the shipping address?
Once your order has been submitted there is a 2-hour grace period before your order starts being made. It may be possible to make amends to your order within 2-hours of your order being placed. After 2 hours it is not possible to make any amendments to your order.